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We point out to the users of our site that since 09.01.2016 the regulation with the (EU) no. 524/2013 for the "on-line settlement of consumer disputes" came into force. This so-called ODR (Online Dispute Resolution) regulation aims to create an independent, impartial, transparent, effective, fast and fair out-of-court settlement mechanism. These disputes may arise from the cross-border online sale of goods or the provision of services across the EU. The objective of this Regulation is to be achieved by establishing an online dispute resolution platform (OS platform) at EU level and regulating cooperation with national ADR Agencies.

We are therefore obliged to inform our customers about the existence of this platform for online dispute resolution. The OS platform is easily accessible via the following link: