withdrawal

According to our terms and conditions we deliver only to commercial customers.

We therefore exclude any revocation of the contract of sale and any return of the goods.

For consumers (natural persons whose order can be attributed neither their commercial nor their independent professional activity) valid cancellation policy is not valid.

 

 

Dispute Resolution:

We point out to the users of our site that on 09.01.2016 the regulation with the (EU) No. 524/2013, for the "on-line settlement of consumer disputes" came into force. This so-called ODR (Online Dispute Resolution) regulation aims to create an independent, impartial, transparent, effective, fast and fair out-of-court settlement mechanism. These disputes may arise from the cross-border online sale of goods or the provision of services across the EU. We are obliged to inform our customers about the existence of this EU platform for online dispute resolution, accessible via the following link: http://ec.europa.eu/consumers/odr

We do not participate in the dispute resolution process.